Bookshop Terms & Conditions

ICE Bookshop website is operated by Thomas Telford Ltd., a company registered in England and wholly owned by the Institution of Civil Engineers, Company number 2556636, VAT registration number GB 240877747, and with its registered office at 1 Great George Street, London SW1P 3AA, United Kingdom.

In these terms and conditions "we" and "us" means Thomas Telford Ltd. and "you" means you the customer. In these terms and conditions words spelt with initial capital letters are defined terms. These terms and conditions together with your Order constitute the Contract between us and you for the supply of Products. No other terms and conditions shall apply. The Contract cannot be varied unless we agree to vary it in writing.

Table of contents:

  1. Defined Terms
  2. How to place an order
  3. Prices, delivery charges and VAT
  4. Paying for your products
  5. Delivery of your products
  6. Your right to return the products
  7. Our liability
  8. Import taxes and customs
  9. Miscellaneous provisions
  10. Governing law

1. Defined Terms

In these terms and conditions:

"ICE Bookshop website" means our web site, the web address of which is http://www.icebookshop.com;
"Condition" means a condition contained in these terms and conditions;
"Contract" means these terms and conditions together with your Order;
"Consumer" means a customer who purchases Products otherwise than in the course of a business;
"Customer Order Number" means the order number issued by us to you;
"Day" means all days of the week;
"Export Laws" means all laws, regulations and orders of the United States, the European Union and the United Kingdom applicable to the export, re-export, transfer or resale of Products;
"Order" means an order placed by you in accordance with these terms and conditions;
"Order Confirmation" means the order confirmation issued by us to you indicating acceptance of your Order;
"Order Form" means the electronic order form on the ICE Bookshop website;
"Product" means any product listed on the ICE Bookshop website which we agree to supply to you on these terms and conditions;
"Return Authorisation Documentation" means the documentation issued by us to you for the return of Products;
"Services" means any services relating to Products (including without limitation warranty and telephone support services) that we agree to supply to you on these terms and conditions;
"Digital Product" means any digital element in the Products including without limitation operating systems, bundled software, stand-alone software, eBooks, interactive websites, platforms, software as a service, downloads and mobile apps.

2. How to place an Order

Orders can be made via the ICE Bookshop website or by telephoning ICE Bookshop on +44 (0)20 7665 2019 between 09:30 and 17:00 (UK time) Mondays to Fridays, excluding public holidays. To place an Order you must be 18 years of age or over.

By placing an Order, you make an offer to us to purchase the Products you have selected on these terms and conditions. We may or may not accept your offer at our discretion. If we accept your Order, we will notify you of our acceptance by issuing an Order Confirmation. We will provide your Order Confirmation to you by email or verbally over the phone. If we cannot accept your Order we will contact you by email or by telephone.

3. Prices, delivery charges and VAT

Where VAT is applicable, this will be added to the price. VAT is only chargeable on electronic and other non-book products.

Delivery charges are payable in addition to the prices shown for individual products. Delivery charges are calculated at 10% of the order for UK Customers (up to a maximum of 8) and 20% of the order for overseas Customers (up to a maximum of 50). There is a minimum delivery charge of 2.95 to UK customers and 5.90 to overseas customers. Delivery charges may be subject to VAT.

4. Paying for Your Products

Payment must be made by credit or debit card.

5. Delivery of Your Products

Unless otherwise agreed by us, we will deliver your Products to the billing address for your credit card.

We will use our reasonable endeavours to deliver your Products to you within 14 working days of the date of issue of your Order Confirmation for UK orders and 28 working days for overseas orders. If we are unable to deliver your Products to you within 30 calendar days of the date of issue of your Order Confirmation, you will have the option to cancel your Order.

Except to the extent that your Products comprise Digital Product, title to and risk in your Products will pass to you on delivery.

6. Your Right to Return the Products

If you are not satisfied with any Product you have purchased from us, you may return the Product to us and obtain a refund of the price of the Product returned if you contact us within 30 Days of delivery of the Product to you. This right to return does not apply to Digital Products however you can ask for a Digital Product to be repaired or replaced.

If between 30 Days and the first six months of delivery of the Product to you, you believe that the Product is not of satisfactory quality and/or is not fit for purpose and/or is not as described then you should notify us and provide us with the opportunity to repair or replace the Product or Digital Product. If an attempt to repair or replace the Product or Digital Product has failed, you have the right to reject the Product or Digital Product for a full refund or an appropriate price reduction if you wish to keep the Product or Digital Product.

In order to exercise your option to return or reject a Product or Digital Product you must telephone us on +44 (0)20 7665 2019 between 09:30 and 17:00 Mondays to Fridays or email returns@ice.org.uk to make arrangements for return of the Product or Digital Product. We will send you Return Authorisation Documentation.

When you have received the Returns Authorisation Document send the item(s) in perfect condition and in the original packaging, including the receipt sent to you when the book was delivered, and send it back to:

ICE Bookshop Returns
Combined Book Services Limited
Unit D
Paddock Wood Distribution Centre
Paddock Wood
Tonbridge
Kent, TN12 6UU

We will only refund postage and packaging costs if the return is a result of our error.

7. Our Liability

If you are a Consumer, nothing in the Contract shall limit or exclude our liability for breach of any term implied by statute. If you are not a Consumer:

  • these terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the Products and performance of the Services;
  • there are no warranties, conditions or other terms that are binding on us except as expressly stated in the Contract; and
  • any warranty, condition or other term concerning the Products or Services which might otherwise be implied into or incorporated in the Contract by statute, common law or otherwise (including without limitation any implied term as to quality or fitness for purpose) is hereby expressly excluded.

Subject to Conditions, we will not be liable under the Contract for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.

Subject to Conditions, our maximum aggregate liability under the Contract whether in contract, or (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the Product(s) in question.

8. Import Taxes and Customs

You may have to pay import taxes and/or customs duties. You may also be required to pay a brokerage (handling) fee for the shipment. These charges are separate from your shipping charge and you will be billed directly for them. For the avoidance of doubt, Thomas Telford Ltd. will not charge you for, and is not liable to pay, any customs or brokers charges incurred in delivering goods which have been shipped internationally. Thomas Telford Ltd. will not be liable for packages refused or held by customs.

If your order is returned to us due to a refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order or because of a wrong address, you will be refunded the total amount of the order, minus the shipping charge, 10% of the value of the order as a re-stocking fee, and any other fees that are incurred by Thomas Telford Ltd. during shipping including but not limited to warehousing fees and return postage/courier fees. If the cost to return the product to us is larger than the cost of the refund due, we will abandon the shipment and there will be no credit for the order.

9. Miscellaneous Provisions

Neither our failure or your failure to enforce any term of the Contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.

The invalidity or unenforceability of any provision of the Contract shall not adversely affect the validity or enforceability of the remaining provisions.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England; any dispute arising out of or in connection with this Contract will be subject to and within the jurisdiction of the courts of England.

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